Shipping Policy - JOUJOU Australia

Free shipping on all orders over $59, Free Express Post on orders over $120

JOUJOU delivery costs and options:

Australia Post Parcel Post 2-4 Working days - $9.99, Free when you spend $59

Discreet plain brown box packaging
Tracking number provided
Signature on delivery (may be required)

Australia Post Express Post 1-3 Working days - $12.99, Free when you spend $120

Discreet plain brown box packaging
Tracking number provided
Signature on delivery (may be required)

Is your packaging discreet?

Of course! We send all orders in boring brown boxes.
Click here to see what they look like.

Standard Shipping 2 - 6 working days - $9.99, Free when you spend $59AUD

Discreet plain brown box packaging
Tracking number provided
Signature on delivery

Express Shipping 2-4 Business days $16.99 per order

Discreet plain brown box packaging
Tracking number provided
Signature on delivery

3-14 Working days - $13.99 AUD - Free for orders over $150

Discreet plain brown box packaging
Tracking number provided
This is a track and trace service that does not require your signature when the order is delivered

Registered Post International - $24.99

Discreet plain brown box packaging
Tracking number provided
Signature on delivery

International customers please note:

International customers visiting this site warrant, understand and agree to the following:

Customers will be liable for any customs charges, duties, or tariffs for their destination country
Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

3-14 Business days - $14.99 AUD per order - Free for orders over $150

Discreet plain brown box packaging
Tracking number provided
This is a track and trace service that does not require your signature when the order is delivered

Registered Post International - $24.99

Discreet plain brown box packaging
Tracking number provided
Signature on delivery

International customers please note:

International customers visiting this site warrant, understand and agree to the following:

Customers will be liable for any customs charges, duties, or tariffs for their destination country
Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

Australia Post Parcel Post 2-4 Working days - $9.99, Free when you spend $59

Discreet plain brown box packaging
Tracking number provided
Signature on delivery (may be required)

Australia Post Express Post 1-3 Working days - $12.99, Free when you spend $120

Discreet plain brown box packaging
Tracking number provided
Signature on delivery (may be required)

Is your packaging discreet?

Of course! We send all orders in boring brown boxes.
Click here to see what they look like.

Standard Shipping 2 - 6 working days - $9.99, Free when you spend $59AUD

Discreet plain brown box packaging
Tracking number provided
Signature on delivery

Express Shipping 2-4 Business days $16.99 per order

Discreet plain brown box packaging
Tracking number provided
Signature on delivery

3-14 Working days - $13.99 AUD - Free for orders over $150

Discreet plain brown box packaging
Tracking number provided
This is a track and trace service that does not require your signature when the order is delivered

Registered Post International - $24.99

Discreet plain brown box packaging
Tracking number provided
Signature on delivery

International customers please note:

International customers visiting this site warrant, understand and agree to the following:

Customers will be liable for any customs charges, duties, or tariffs for their destination country
Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

3-14 Business days - $14.99 AUD per order - Free for orders over $150

Discreet plain brown box packaging
Tracking number provided
This is a track and trace service that does not require your signature when the order is delivered

Registered Post International - $24.99

Discreet plain brown box packaging
Tracking number provided
Signature on delivery

International customers please note:

International customers visiting this site warrant, understand and agree to the following:

Customers will be liable for any customs charges, duties, or tariffs for their destination country
Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

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FAQs about delivery

What are the delivery costs and options?

We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over $59.

You'll always be able to choose a delivery option and see its cost before completing your order.

Is your packaging discreet?

Of course! We send all orders in boring brown boxes or plain satchels so that the only person getting excited about your delivery is you.
Click here to see what they look like here

What if I'm not home when my order arrives?

If you're out when the courier tries to deliver your package, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.

Can I track my order?

Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is sent.

How long will my order take to arrive?

You are able to track the progress of your order via the tracking link we send you in the dispatch confirmation email. If your parcel is more than 5 working days overdue, please contact us.

What is your Returns policy?

At JOUJOU we offer a 1-year product guarantee on all adult products and we offer a 90 day returns policy. If your product is faulty, we'll replace it for up to a year after purchase. (your product may also come with a manufacturer's extended warranty) Click here to visit Our Returns policy

How do i Return my product?

Got a change of heart? No worries! Just drop us a message using the contact form below or shoot an email over to support@joujou.com.au. You’ve got 90 days from your purchase date to send your goodies back, but here’s the deal: they need to be unopened, unused, with the hygiene seal intact, and still in their original packaging with all the bits and pieces included. Easy!

What are the delivery costs and options?

We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over $59.

You'll always be able to choose a delivery option and see its cost before completing your order.

Is your packaging discreet?

Of course! We send all orders in boring brown boxes or plain satchels so that the only person getting excited about your delivery is you.
Click here to see what they look like here

What if I'm not home when my order arrives?

If you're out when the courier tries to deliver your package, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.

Can I track my order?

Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is sent.

How long will my order take to arrive?

You are able to track the progress of your order via the tracking link we send you in the dispatch confirmation email. If your parcel is more than 5 working days overdue, please contact us.

What is your Returns policy?

At JOUJOU we offer a 1-year product guarantee on all adult products and we offer a 90 day returns policy. If your product is faulty, we'll replace it for up to a year after purchase. (your product may also come with a manufacturer's extended warranty) Click here to visit Our Returns policy

How do i Return my product?

Got a change of heart? No worries! Just drop us a message using the contact form below or shoot an email over to support@joujou.com.au. You’ve got 90 days from your purchase date to send your goodies back, but here’s the deal: they need to be unopened, unused, with the hygiene seal intact, and still in their original packaging with all the bits and pieces included. Easy!