Shipping & Delivery

Free shipping on all orders over $59, Free Express on orders over $120

Orders are packed and dispatched from our Melbourne warehouse in plain brown boxes. Your order will be delivered by Australia post and can be tracked from dispatch through to delivery. We do everything possible to to make sure your order is delivered on time. We also offer a Click & Collect option for our Melbourne customers. 

Delivery Options for Australia

Australia Post Parcel Post 2-4 Working days - $9.99 Free when you spend $59

  • Discreet plain brown box packaging
  • Tracking number provided 
  • Signature on delivery 

Australia Post Express Post 1-3 Working days - $12.99 Free when you spend $120

  • Discreet plain brown box packaging
  • Tracking number provided 
  • Signature on delivery 

      *Orders are dispatched same day - next working day
      *All transit times are estimates provided by Australia Post

      Australia Post Notice (COVID-19 delays)

      Despite COVID-19 restrictions impacting Australia Post collections in some parts of the country, we’re still shipping as normal with same day to next day dispatch from our Melbourne warehouse.

      https://auspost.com.au/service-updates/current-covid-19-impacts

      Click & Collect

      Click & Collect allows you to order online and pick up your purchase from JOUJOU at our Moorabbin Warehouse in Melbourne. 

      Once we have put together your order, we will send you a "ready for collection" email to let you know that your order is ready for pickup. 

      All Click and Collect orders are ready within 24hrs, and often same day of purchase.  

      Delivery Options for New Zealand

      Standard Shipping 2-6 working days - $9.99 Free when you spend $59AUD

      • Discreet plain brown box packaging
      • Tracking number provided 
      • Signature on delivery 

      Express Shipping 2-4 Business days $16.99 per order 

      • Discreet plain brown box packaging
      • Tracking number provided 
      • Signature on delivery 

      *Deliveries outside of metropolitan areas may take longer. 

      International Delivery Options

      PAYPAL is the preferred payment method for international orders 

      Delivery options for USA and Canada

      3-14 Working days - $13.99 AUD - Free Shipping is available for orders over $150  

      • Discreet plain brown box packaging
      • Tracking number provided 
      • This is a track and trace service that does not require your signature when the order is delivered

      Registered Post International - $24.99

      • Discreet plain brown box packaging
      • Tracking number provided 
      • Signature on delivery 

      Delivery options for Asia

      3-14 Business days - $14.99 AUD per order - Free Shipping is available for orders over $150  

      • Discreet plain brown box packaging
      • Tracking number provided 
      • This is a track and trace service that does not require your signature when the order is delivered

      Registered Post International - $24.99

      • Discreet plain brown box packaging
      • Tracking number provided 
      • Signature on delivery 

      International customers please note:

      International customers visiting this site warrant, understand and agree to the following:

      • Customers will be liable for any customs charges, duties, or tariffs for their destination country
      • Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
      • Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

      *Orders are dispatched within Same day - 1 business days
      *Please note, all transit times displayed are estimates only and are provided by the transport company. 

      For further information or questions, please feel free to contact us at:
      Email: support@joujou.com.au
      Ph: 1300 135 955

      Delivery FAQs

      When we dispatch your order, you will receive an email with the tracking number and a link to the Australia Post website where you will be able to track your parcel.

      All parcels we send are 100% discreet. We use boring brown boxes and plain white satchels so nobody knows what's inside.

      At JOUJOU we offer a 1-year product guarantee on all adult products and we offer a 60 day returns policy. If your product is faulty, we'll replace it for up to a year after purchase. (your product may also come with a manufacturer's extended warranty). Our Returns policy

      If you are not available at the time when the courier attempts to make the delivery, they will either leave the parcel in a safe location or take the parcel to the nearest post office for you to collect. A card will be left in your mailbox explaining how to collect your parcel.
      Please remember to bring your photo ID registered to your delivery address when you collect the parcel in person from a Post Office.

      You are able to track the progress of your order via the tracking link we send you in the dispatch confirmation email. If your parcel is more than 5 working days overdue, please contact us.