FREE DISCREET SHIPPING ON ORDERS OVER $59 - EASY RETURNS - BEST PRICE GUARANTEE - Click & Collect - Free gift with orders over $100

Shipping & Delivery

FREE SHIPPING (Australia & NZ) on orders over $59AUD

Spend over $59 and you'll receive free shipping within Australia & New Zealand - Australia Post (Parcel Post)

AUSTRALIAN DELIVERIES

Australia Post Parcel Post 2-4 Working days $9.99, Free when you spend $59

*Deliveries outside of metropolitan areas may take longer. 
If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office.
The parcel may be left securely in your letter box or at your door step if (ATL) "authority to leave" is authorised by the receiver. Please Note: By choosing ATL we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.

(Discreet plain brown box packaging)

  • Tracking number provided 
  • Signature on delivery 

Australia Post Registered Post 2-4 Working days  - $12.99 

Registered Post gives you an added level of security.
*Deliveries outside of metropolitan areas may take longer. 
This service may require your signature when the parcel is delivered. 
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. 

( Discreet plain brown box packaging)
  • Tracking number provided  
  • Insurance 
  • Signature on delivery

Australia Post Express Post 1-3 Working days - $12.99, Free when you spend $150

*Deliveries outside of metro / express network areas may take longer. 
If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office.

The parcel may be left securely in your letter box or at your door step if (ATL) "authority to leave" is authorised by the receiver. Please Note: By choosing ATL we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.

(Discreet plain brown box packaging)

  • Tracking number provided 
  • Signature on delivery 

*Orders are dispatched within same day - 1 business day
*All transit times displayed are estimates only and are provided by Australia Post

Click here to check delivery times for your postcode

Click & Collect

Click & Collect allows you to order online and pick up your purchase from JOUJOU at our Moorabbin Warehouse in Melbourne. 

Once we have put together your order, we will send you a "ready for collection" email to let you know that your order is ready for pickup. 

All Click and Collect orders are ready within 24hrs, and often same day of purchase.  

NEW ZEALAND DELIVERIES

Standard Shipping  2-6 Business days - $9.99 AUD per order (FREE SHIPPING over $59)
Deliveries outside of metropolitan areas may take longer. This service may require your signature when the parcel is delivered. 

If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Please note: Your parcel will only be trackable once your order arrives in New Zealand
(Don't worry all items are packaged discreetly with no identifying markings)


Express Shipping
2-4 Business days $16.99 per order 
Deliveries outside of metropolitan areas may take longer. This service may require your signature when the parcel is delivered. 

If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Please note: Your parcel will only be trackable once your order arrives in New Zealand.

 

INTERNATIONAL DELIVERIES

ONLY PAYPAL WILL BE ACCEPTED FOR INTERNATIONAL ORDERS 
- Credit card payment will not be accepted

USA and Canada

3 - 14 Business days - $13.99 AUD per order - Free Shipping is available for orders over $150  

This is a track and trace service that does not require your signature when the parcel is delivered.

If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office. 
The parcel may be left securely in your letter box or at your door step 

Registered Post International - $24.99
*Proof of posting and signature on delivery

(Don't worry all items are packaged discreetly with no identifying markings)

 

Asia

3 - 14 Business days - $14.99 AUD per order - Free Shipping is available for orders over $150  

$14.99 AUD Flat Rate per order

This is a track and trace service that does not require your signature when the parcel is delivered.

If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office. The parcel may be left securely in your letter box or at your door step 

(Don't worry all items are packaged discreetly with no identifying markings)

 Registered Post International - $24.99
*Proof of posting and signature on delivery

Deliveries outside of metropolitan areas may take longer.
This service will require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
(Don't worry all items are packaged discreetly with no identifying markings)

 


International customers please note: International customers visiting this site warrant, understand and agree to the following:

  • Customers will be liable for any customs charges, duties, or tariffs for their destination country
  • Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
  • Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

*Orders are dispatched within Same day - 1 business days
*Please note, all transit times displayed are estimates only and are provided by the transport company. 

For further information or questions, please feel free to contact us at:
Email: support@joujou.com.au
Ph: 1300 135 955