FREE DISCREET SHIPPING ON ORDERS OVER $60 - EASY RETURNS - BEST PRICE GUARANTEE

Shipping & Delivery

Shipping Policy  

All orders are shipped with Australia Post / Couriers Please 

FREE SHIPPING (Australia & NZ) on orders over $60AUD

Spend over $60 and you'll get free shipping within Australia & New Zealand - Australia Post (Parcel Post)

AUSTRALIAN DELIVERIES

Standard Shipping  2-5 Business days $9.99 AUD per order

*Deliveries outside of metropolitan areas may take longer. 
If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office.
The parcel may be left securely in your letter box or at your door step if (ATL) "authority to leave" is authorised by the receiver. Please Note: By choosing ATL we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.

(Don't worry all items are packaged discreetly with no identifying markings)

  • Tracking number provided 
  • Signature on delivery 

 

Registered Shipping  2-5 Business days  - $13.99 AUD Flat Rate per order
Registered Post gives you an added level of security.
*Deliveries outside of metropolitan areas may take longer. 
This service may require your signature when the parcel is delivered. 
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. 
(Don't worry all items are packaged discreetly with no identifying markings)
  • Tracking number provided  
  • Insurance 
  • Signature on delivery

Express Shipping  1-3 Business days
 $13.99 AUD per order

*Deliveries outside of metropolitan areas may take longer. 
If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office.
The parcel may be left securely in your letter box or at your door step if (ATL) "authority to leave" is authorised by the receiver. Please Note: By choosing ATL we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service.

(Don't worry all items are packaged discreetly with no identifying markings)

  • Tracking number provided 
  • Signature on delivery 


    *Orders are dispatched within same day - 1 business day
    *Please note, all transit times displayed are estimates only and are provided by the transport company.  

     

    NEW ZEALAND DELIVERIES

    Standard Shipping  2-10 Business days - $9.99 AUD per order (FREE SHIPPING over $60)
    Deliveries outside of metropolitan areas may take longer. This service may require your signature when the parcel is delivered. 

    If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Please note: Your parcel will only be trackable once your order arrives in New Zealand
    (Don't worry all items are packaged discreetly with no identifying markings)


    Express Shipping
    2-4 Business days $16.99 per order 
    Deliveries outside of metropolitan areas may take longer. This service may require your signature when the parcel is delivered. 

    If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Please note: Your parcel will only be trackable once your order arrives in New Zealand.

     

     

    INTERNATIONAL DELIVERIES

    ONLY PAYPAL WILL BE ACCEPTED FOR INTERNATIONAL ORDERS 
    - Credit card payment will not be accepted

    7-14 business days - Asia
    $29.99 AUD Flat Rate per order

    Rest of the world - Please place the order and in the Note section enter required shipping method. we will contact you regarding any additional shipping fees that may apply.

    Air Mail (Transit time may vary according to location)
    $29.99 AUD Flat Rate per order

    Registered Post International - may attract higher fees & available on request
    *Proof of posting and signature on delivery

     

    Deliveries outside of metropolitan areas may take longer.
    This service will require your signature when the parcel is delivered.
    If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
    (Don't worry all items are packaged discreetly with no identifying markings)

    International customers please note: International customers visiting this site warrant, understand and agree to the following:

    • Customers will be liable for any customs charges, duties, or tariffs for their destination country
    • Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
    • Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

    *Orders are dispatched within Same day - 1 business days
    *Please note, all transit times displayed are estimates only and are provided by the transport company. 

    For further information or questions, please feel free to contact us at:
    Email: support@joujou.com.au
    Ph: 1300 135 955