Refund & Returns
One less thing to worry about. Your return costs refunded worldwide.
Good news! For a limited time only, PayPal is offering subsidised return postage costs with returning online purchases. The postage cost incurred by yourself in returning the item(s) back to us may be refunded by PayPal. For further information regarding the terms and conditions of this PayPal offer, please visit: https://www.paypal.com.au/returns/
EASY RETURN PROCESS
For faulty products, we offer a 90-day warranty period on all adult products (your product may also come with a manufacturer's extended warranty).
Please choose carefully as due to health & hygiene reasons, we are unable to offer a return, exchange or refund on used or 'change of mind' Sex Toys.
We do not offer a satisfaction guarantee on any of our products, however we do stay true to our exceptional level of customer service, we will always aim to keep all our customers happy and satisfied with their purchase.
If your product is found to be faulty, it will be replaced with an identical product. If we are unable to replace your product, we will offer you the option of choosing another product of the same value.
Please note: Standard postage fees apply to all return orders (tracking number will be required as proof of lodgement). Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
BEFORE RETURNING YOUR ADULT TOY:
Before returning a faulty product, may we please ask you to follow a few simple testing procedures as follows.
- Make sure the batteries that are used are of correct type
- Make sure the batteries have been inserted into the product correctly
- Try new batteries as you may be using old worn out batteries
- Make sure battery connectors are not wet or have moisture
- Make sure the security seal has been removed from the battery compartment
Returns Contact Information
(IMPORTANT - Please contact us to receive a RA Number (Return Authorisation number) and further return instructions before sending your product.
C/O – Returns Department
15 Cochranes Road
Moorabbin 3189, Victoria, Australia
Ph: 1300 135 955
When returning your faulty product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Original order confirmation or invoice you received with your product
- Contact phone number if not provided previously
This will help us to quickly resolve the issue, should we need to contact you.