Shipping & Delivery
Free shipping on all orders over $59, Free Express on orders over $120
Orders are packed and dispatched from our Melbourne warehouse in plain brown boxes. Your order will be delivered by Australia post and can be tracked from dispatch through to delivery. We do everything possible to to make sure your order is delivered on time. We also offer a Click & Collect option for our Melbourne customers.
Delivery Options for Australia
Australia Post Parcel Post 2-4 Working days - $9.99 Free when you spend $59
- Discreet plain brown box packaging
- Tracking number provided
- Signature on delivery
Australia Post Express Post 1-3 Working days - $12.99 Free when you spend $120
- Discreet plain brown box packaging
- Tracking number provided
- Signature on delivery
*Orders are dispatched same day - next working day
*All transit times are estimates provided by Australia Post
Click & Collect
Click & Collect allows you to order online and pick up your purchase from JOUJOU at our Moorabbin Warehouse in Melbourne.
Once we have put together your order, we will send you a "ready for collection" email to let you know that your order is ready for pickup.
All Click and Collect orders are ready within 24hrs, and often same day of purchase.
Delivery Options for New Zealand
Standard Shipping 2-6 working days - $9.99 Free when you spend $59AUD
- Discreet plain brown box packaging
- Tracking number provided
- Signature on delivery
Express Shipping 2-4 Business days $16.99 per order
- Discreet plain brown box packaging
- Tracking number provided
- Signature on delivery
*Deliveries outside of metropolitan areas may take longer.
International Delivery Options
PAYPAL is the preferred payment method for international orders
Delivery options for USA and Canada
3-14 Working days - $13.99 AUD - Free Shipping is available for orders over $150
- Discreet plain brown box packaging
- Tracking number provided
- This is a track and trace service that does not require your signature when the order is delivered
Registered Post International - $24.99
- Discreet plain brown box packaging
- Tracking number provided
- Signature on delivery
Delivery options for Asia
3-14 Business days - $14.99 AUD per order - Free Shipping is available for orders over $150
- Discreet plain brown box packaging
- Tracking number provided
- This is a track and trace service that does not require your signature when the order is delivered
Registered Post International - $24.99
- Discreet plain brown box packaging
- Tracking number provided
- Signature on delivery
International customers please note:
International customers visiting this site warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.
*Orders are dispatched within Same day - 1 business days
*Please note, all transit times displayed are estimates only and are provided by the transport company.
For further information or questions, please feel free to contact us at:
Email: support@joujou.com.au
Ph: 1300 135 955